No. Initial impressions will personalize your gift exactly as you enter it. Enter personalization text with capitol and lowercase letters as you would like it to appear on your gift.

Yes and no.   For some items, personalization is included in the price, and we let you know right away in the product description.  For other items, prices are calculated with a base price for the item and then based on personalization added:

Glass Products:
Message:
$0.55 per character up to 1" high

Logos and Emblems:
1" x 1" logo $5
2" x 2" logo $8
3" x 3" logo $10
4" x 4" logo $15
5" x 5" logo $20
For larger sizes $1.50 per square inch

Additional Charges/Options:
Paint Fill $3.00 per piece
Arched Engraving $2.00 per line extra charge
Reversed Engraving $2.00 per line extra charge

$5.50 per piece minimum

Metal Engraving:
Message:
$0.25 per character 

Logos and Emblems:
1" x 1" logo $3
2" x 2" logo $5
3" x 3" logo $8
4" x 4" logo $12
5" x 5" logo $16
For larger sizes $1.25 per square inch

Additional Charges/Options:
Arched or reverse engraving $7.00 per line extra charge
Acrylic/plastic  $.30 per charcater  $3.00 per piece minimum
Cylinder  $.30 per character $5.00 per piece minimum
Pen engrave $4.00 per line

$3.00 per piece minimum

Your own logo on Glass/Metal:
$25.00 one time set up fee, we will save it in our system for future use

To order more than one gift with the same personalization, simply change the quantity on the shopping cart and click ‘UPDATE’. Items with different personalization will need to be added to the cart individually.

Engraved gift orders will ship within 2-3 business days from our Minneapolis, MN warehouse.

We ship orders via USPS, UPS, FedEx or Speedee Delivery Service. All orders shipping to Hawaii must be shipped via UPS 2nd Day or Next Day air service. Due to the weight and size of several items, we reserve the right to contact customers with an adjusted shipping amount when selecting Next Day or 2nd Day air shipping.

We will contact you through email when your order has shipped. This will give you a tracking number and a direct link to the carriers tracking page.

When your item has shipped, you will receive an email with your tracking number in it and a direct link to the carriers tracking page.

Initial Impressions will stand behind every product sold. Understandably, personalized gifts cannot be accepted for return. If your order has defects from the manufacturer or engraving mistakes on our part, you may return it in its original packaging and in new condition for a credit or exchange. All returns must be made within 30 days.

Once your order is received and processed, it is forwarded to our engraving department to start the production. Because of this, it is not always possible to cancel or change your order after it has been submitted. If you need to make changes or cancel an order, please contact us immediately to see if this is possible. Please make sure to double check the personalized text for any mistakes before submitting the order.

We understand that everyone makes mistakes (including us!), especially on spelling names, dates and even numbers. Double check your personalized gifts before submitting your order. If you did make a mistake and need a replacement, we will offer it to you with a 10% discount. If we made the mistake, we will send you the replacement at no additional charge to you.

Initial Impressions currently accepts VISA, MASTERCARD and DISCOVER payments through our website. If you would prefer, you can place your order online and select the ‘CHECK’ payment option at the time of checkout. Be sure to place your order number on the memo line and mail it to:

INITIAL IMPRESSIONS
127 EAST SECOND STREET
KAUKAUNA, WI 54130

Your order will not be started until we have received your check payment.

Initial Impressions offers volume discounts on orders of 100 or more of any single item. Please contact us for more information on this offer.