Contact : (920) 766-5141
Policies/Terms and ConditionsReturns: Initial Impressions will stand behind every product sold. Understandably, personalized gifts cannot be accepted for return. If your order has defects from the manufacturer or engraving mistakes on our part, you may return it in its original packaging and in new condition for a credit or exchange. All returns must be made within 30 days.
We understand that everyone makes mistakes (including us!), especially on spelling names, dates and even numbers. Double check your personalized gifts before submitting your order. If you did make a mistake and need a replacement, we will offer it to you with a 10% discount. If we made the mistake, we will send you the replacement at no additional charge to you.
If you have a question regarding delivery, please call us at 1-920-766-5141. We ship orders via USPS, UPS, FedEx or Speedee Delivery Service. All orders shipping to Hawaii must be shipped via UPS 2nd Day or Next Day air service. Due to the weight and size of several items, we reserve the right to contact customers with an adjusted shipping amount when selecting Next Day or 2nd Day air shipping.
Sorry for any inconvenience, but we do not ship to any international destinations.
Initial Impressions currently accepts VISA, MASTERCARD and DISCOVER payments through our website. If you would prefer, you can place your order online and select the ‘SEND A CHECK’ payment option at the time of checkout. Be sure to place your order number on the memo line and mail it to
INITIAL IMPRESSIONS
Initial Impressions offers volume discounts on orders of 100 or more of any single item. Please contact us for more information on this.
Unless specified when ordering, Initial Impressions will size the personalization to fit each gift.
For some items, personalization is included in the price, and we let you know right away in the product description. For other items, prices are calculated with a base price for the item and then based on personalization added:
Glass Products: Message: $0.55 per character up to 1" high Logos and Emblems: 1" x 1" logo $5 2" x 2" logo $8 3" x 3" logo $10 4" x 4" logo $15 5" x 5" logo $20 For larger sizes $1.50 per square inch Additional Charges/Options: Paint Fill $3.00 per piece Arched Engraving $2.00 per line extra charge Reversed Engraving $2.00 per line extra charge $5.50 per piece minimum Metal Engraving: Message: $0.25 per character Logos and Emblems: 1" x 1" logo $3 2" x 2" logo $5 3" x 3" logo $8 4" x 4" logo $12 5" x 5" logo $16 For larger sizes $1.25 per square inch Additional Charges/Options: Arched or reverse engraving $7.00 per line extra charge Acrylic/plastic $.30 per charcater $3.00 per piece minimum Cylinder $.30 per character $5.00 per piece minimum Pen engrave $4.00 per line $3.00 per piece minimum Your own logo on Glass/Metal: $25.00 one time set up fee, we will save it in our system for future use |